For charities and voluntary organisations, there are increasing pressures to deliver more within ever decreasing budgets. Choosing to implement a database to streamline services can be very good decision.
CiviCRM is open source software, which means you can have a low-cost implementation and set-up. Ongoing costs can be as little as the web hosting costs, and there is a large, active community of developers and users that offer useful resources for no cost. The software itself is run as a not-for profit organisation so provides an ethical option, designed for the third sector.